Returns & Exchanges
At Ome, we want you to feel completely at home with your purchase; if a piece isn't the perfect fit for your space, we offer a hassle-free 30-day return window. Simply ensure items are in their original condition and packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Refund
Drop your package at any authorized carrier location; once our team inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing