Frequently Asked Questions
Everything you need to know about bringing ome into your home.
What materials are used in ome products?
We prioritize sustainability and durability, using premium materials such as FSC-certified wood, organic cotton, and recycled metals to ensure your home essentials last for years.
How long does shipping take?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 10-14 business days to ensure safe setup in your room of choice.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition and packaging.
Do you offer assembly services?
Yes, for select furniture pieces, you can add professional assembly at checkout. Our team will handle the heavy lifting and setup so you can enjoy your new space immediately.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal.
Are your products covered by a warranty?
All ome furniture comes with a limited 2-year warranty covering manufacturing defects and structural integrity under normal residential use.